Community Charter, Code of Conduct & Community Standards

Community Concierge exists to help neighbours become communities.

We believe strong communities are built through kindness, trust, shared responsibility and everyday acts of generosity.

Technology should never replace human connection. Instead, it should make it easier for people to meet, help and support one another.

Strong communities aren't built by apps. They're built by neighbours. Community Concierge simply helps them find each other.

By joining Community Concierge, every member agrees to help create a community where people feel:

• Safe
• Welcome
• Valued
• Included
• Trusted
• Connected

Community Concierge is more than a platform. It is a shared commitment to improving the places where we live together.

Safeguarding is everyone's responsibility. Community Concierge has been designed to support safer communities, but technology can never replace good judgement, responsible parenting or neighbourly care.

The Blue Trust Shield confirms that a household has completed Community Concierge's verification process. This includes:

• ✓An adult (18+) has self-confirmed as the Household Admin.
• ✓A verified email address.
• ✓A verified payment method (debit or credit card) on file for identity and billing.
• ✓The household address, approved by an existing admin (or held as the founding admin).
• ✓Acceptance of the Community Charter and Code of Conduct.

These checks help us confirm that a genuine household has joined Community Concierge.

The Blue Trust Shield does not mean that Community Concierge has:

• ✗Carried out DBS (Disclosure and Barring Service) checks.
• ✗Conducted criminal background checks.
• ✗Personally assessed household members.
• ✗Guaranteed somebody's character or suitability.

The Blue Trust Shield should never be interpreted as a safeguarding clearance. It simply confirms that a household has completed our verification process. Trust is earned through positive contribution over time.

Parents and guardians are always welcome.

We actively encourage parents and guardians to accompany young people to their first opportunities, meetings and community projects. Householders should welcome this.

Building trust takes time. Parents should never feel they are being overprotective by attending. Community Concierge exists to build confidence gradually.

Community Concierge wants you to build confidence, make friends, learn new skills and help your community. We also want you to know that your safety is always more important than completing a job.

• Trust your instincts.
• If something doesn't feel right, leave.
• You never have to enter someone's home.
• You can say "No" at any time.
• Speak to your parent, guardian or another trusted adult if something worries you.
• Ask questions whenever you are unsure.
• It is always okay to walk away.

Real confidence comes from making good decisions, not from taking unnecessary risks.

If you borrow something:

• Treat it with care.
• Return it on time.
• Tell the owner as soon as possible if something becomes damaged.
• Say thank you.

If you lend something:

Provide simple guidance where appropriate. Never lend equipment that could place somebody at unnecessary risk without ensuring they understand how to use it safely — for example chainsaws, ladders, pressure washers and powered garden equipment.

Community Concierge encourages neighbours to ask for help whenever they are unsure.

Community Concierge encourages every household to make small changes that create a big collective impact:

• Saving water.
• Sharing instead of buying.
• Using the Swap Shop and Toolshed instead of buying new.
• Repairing before replacing.
• Reusing household items.
• Supporting local wildlife.
• Walking more often.
• Reducing waste.

Small actions, repeated across thousands of households, create lasting change.

Your Community Passport tells the story of your contribution. It celebrates:

• Jobs completed.
• Volunteer hours.
• Acts of kindness.
• Community projects.
• Community Journeys.
• Achievements.
• Leadership.
• Helping neighbours.

The goal is not collecting badges. The goal is becoming someone your community trusts.

The following behaviour will not be accepted:

• Bullying.
• Harassment.
• Hate speech.
• Discrimination.
• Fraud.
• Intimidation.
• Dishonest behaviour.
• Deliberate misuse of Community Concierge.
• Off-platform payment or contact requests intended to avoid our safeguards.
• Safeguarding breaches.
• Behaviour that places others at risk.

Community Concierge reserves the right to suspend or permanently remove households that breach these standards.

If any member raises a safeguarding concern relating to a person, household or address, Community Concierge will immediately suspend the household whilst the concern is reviewed. This may include:

• Removing the household from community searches.
• Pausing Teen Opportunities.
• Suspending messaging.
• Pausing membership billing.
• Preventing new opportunities from being created.

Protecting the community always comes first.

Following a review, households may be:

• Reinstated.
• Restricted.
• Permanently removed.
• Barred from future membership where necessary.

Community Concierge will always act fairly whilst placing the safety and wellbeing of children, teenagers and vulnerable adults first.

Community achievements celebrate contribution rather than popularity. They recognise:

• Helping.
• Sharing.
• Learning.
• Leading.
• Mentoring.
• Supporting.
• Volunteering.
• Improving our communities together.

Every act of kindness matters. Every contribution matters.

Community Concierge welcomes people of all ages, backgrounds, cultures, beliefs and abilities. Our differences make our communities stronger. Everyone deserves to feel welcomed, respected and included.

Together we build communities where everyone has the opportunity to contribute.

When we join Community Concierge, we promise to:

• 🤝 Treat one another with kindness.
• 🏡 Respect our neighbours and our community.
• ❤️ Be honest and trustworthy.
• 🌱 Encourage young people to grow.
• ♻️ Care for our environment.
• 🛡️ Help keep one another safe.
• 😊 Celebrate kindness wherever we see it.

I understand that Community Concierge is more than an app. It is a community built on trust.

• I will treat others with kindness and respect.
• I will help create a safe, welcoming and inclusive environment.
• I will support my neighbours whenever I can.
• I will encourage young people to grow in confidence and responsibility.
• I will help protect our environment through everyday actions.
• I understand that trust is earned through positive contribution.
• I understand my acceptance is recorded and dated, and I may be asked to re-accept if the Charter is updated.

Together, we are helping neighbours become communities.

Technology should never replace human connection. It should help bring people closer together.

Strong communities aren't built by apps. They're built by neighbours. Community Concierge simply helps them find each other.